Getting a result
Complain effectively
How to complain effectively and get the result you want
Your rights categories
Buying goods & services
If you’ve bought something that you’re not happy with it, we’ll show you what you’re entitled to by law, and how to stick up for your rights.
- Buying tickets: your rights
- Christmas shopping last order dates
- Flight delays and cancellations: your rights
- Getting compensation for holiday problems
- Holiday rights
- How to bargain in shops
- How to buy double glazing
- How to buy in sales
- Mortgage exit fees explained
- Online auctions: your rights explained
- Online shopping and catalogue problems
- Returning unwanted gifts
- Trade associations explained
- Understanding the Consumer Credit Act
- Understanding the Sale of Goods Act
- What to do when shops go bust
- Your rights: buying second hand cars
- Your rights: pricing disputes
- Your rights when paying by credit card
How to make a complaint
If you’ve been treated unfairly by a retailer, company or organisation, we’ll arm you with the tools and information you need to make a complaint.
- Claim back unfair phone-in charges
- Claims management companies
- Dealing with energy suppliers
- Dealing with faulty goods
- Dealing with mobile phone problems
- Dealing with problem estate agents
- Getting compensation for holiday problems
- Holiday rights
- How to complain about legal services in Scotland
- How to complain about misleading financial ads
- How to complain to an ombudsman
- How to complain to companies
- Returning unwanted gifts
- Taking a dispute to the small claims court
Rip-offs, scams & fraud
Find out what you can do and what your rights are if you’ve been ripped off or fallen victim to a scam – plus practical advice on how to avoid future cons.
Problem areas
Which? guides you through some of the most common consumer problems you might encounter, and offers expert advice on what you can do to solve them.
- How to cancel a contract
- How to solve problems with your landlord
- How to solve problems with your tenant
- The greenwashing files
- Understanding card fraud
- What to do if a company goes bust
- What to do if you're accused of file sharing
- What you need to know about doorstep selling
- What you need to know about file sharing
Your rights & the law
Read our easy-to-follow guides to the laws that affect your consumer decisions the most.
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