Friday, 22 January 2010
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Friday, 1 January 2010
Your Rights |Which? Advice|
Getting a result
Complain effectively
How to complain effectively and get the result you want
Your rights categories
Buying goods & services
If you’ve bought something that you’re not happy with it, we’ll show you what you’re entitled to by law, and how to stick up for your rights.
- Buying tickets: your rights
- Christmas shopping last order dates
- Flight delays and cancellations: your rights
- Getting compensation for holiday problems
- Holiday rights
- How to bargain in shops
- How to buy double glazing
- How to buy in sales
- Mortgage exit fees explained
- Online auctions: your rights explained
- Online shopping and catalogue problems
- Returning unwanted gifts
- Trade associations explained
- Understanding the Consumer Credit Act
- Understanding the Sale of Goods Act
- What to do when shops go bust
- Your rights: buying second hand cars
- Your rights: pricing disputes
- Your rights when paying by credit card
How to make a complaint
If you’ve been treated unfairly by a retailer, company or organisation, we’ll arm you with the tools and information you need to make a complaint.
- Claim back unfair phone-in charges
- Claims management companies
- Dealing with energy suppliers
- Dealing with faulty goods
- Dealing with mobile phone problems
- Dealing with problem estate agents
- Getting compensation for holiday problems
- Holiday rights
- How to complain about legal services in Scotland
- How to complain about misleading financial ads
- How to complain to an ombudsman
- How to complain to companies
- Returning unwanted gifts
- Taking a dispute to the small claims court
Rip-offs, scams & fraud
Find out what you can do and what your rights are if you’ve been ripped off or fallen victim to a scam – plus practical advice on how to avoid future cons.
Problem areas
Which? guides you through some of the most common consumer problems you might encounter, and offers expert advice on what you can do to solve them.
- How to cancel a contract
- How to solve problems with your landlord
- How to solve problems with your tenant
- The greenwashing files
- Understanding card fraud
- What to do if a company goes bust
- What to do if you're accused of file sharing
- What you need to know about doorstep selling
- What you need to know about file sharing
Your rights & the law
Read our easy-to-follow guides to the laws that affect your consumer decisions the most.
Your Money | Which? Advice |
Credit choices
Smart cards
Choose the right credit card for you - and know what your rights are
Your money categories
Finding the best ways to borrow
Choosing a bank account, credit card or loan can be a bewildering experience – we'll guide you through the options and help you make an informed decision.
- Challenging unfair loan charges
- Checking your credit file
- Choosing a credit card
- Contactless payment cards explained
- Coping with the credit crunch
- Credit card charges: get your money back
- Do I need a packaged bank account?
- Finding the best ways to borrow
- How credit card interest is calculated
- How to beat identity fraud
- How to complain about financial services
- How to deal with debt
- How to recession-proof your finances
- How to switch current accounts
- Prepaid cards
- Protecting your online bank account
- Should I bank online?
- Store cards
- What you can do about unfair bank charges
- Your credit score explained
- Your rights when paying by credit card
Mortgages
A mortgage is the largest financial commitment you'll ever have, but it needn't be daunting - find out how to go about choosing the right one for you.
- Buying property abroad
- Coping with the credit crunch
- Council tax
- Do I need mortgage insurance?
- Endowment mortgages explained
- Equity release explained
- Flexible mortgages
- Getting onto the property ladder
- How to get good mortgage advice
- How to recession-proof your finances
- How to switch your mortgage
- Mis-sold endowments: how to claim
- Mortgage basics
- Mortgage calculator tools
- Mortgage deals explained
- Mortgage exit fees explained
- Mortgage fees
- Negative equity
- Repossession
- Sale and rent back
- Tax on property and rental income
Tax
Navigate the tax maze – we'll help you make sense of the complicated rules, understand the jargon and find out how you fit into the system.
- 2009 Budget calculator
- 30 ways to save tax
- Applying for probate
- Capital gains tax explained
- Council tax
- Employee benefits
- Giving to charity
- Inheritance tax explained
- National Insurance explained
- Payments on account
- Tax and allowances for older people
- Tax and your children
- Tax and your partner
- Tax appeals, disputes and complaints
- Tax codes explained
- Tax credits
- Tax for the self-employed
- Tax on property and rental income
- Tax on savings and investments
- Tax rates, allowances and amounts
- Tax returns
- Which? tax calculator
- Working for an employer
Insurance
Don't fall for the sales-speak; here's everything you need to know to pick the right insurance policies to protect yourself, your family and possessions.
- Buildings insurance explained
- Cancelling your PPI policy
- Car insurance explained
- Car insurance for older drivers
- Choosing private medical insurance
- Contents insurance explained
- Dental insurance explained
- Do I need downloads insurance?
- Do I need mortgage insurance?
- Do I need wedding insurance?
- How to tell if you’ve been mis-sold PPI
- Insuring your pet
- Legal expenses insurance explained
- Life insurance explained
- Making a flood claim
- PPI: how to claim if you’ve been mis-sold
- PPI alternatives
- Travel insurance explained
- Understanding protection insurance
Savings and investments
Make your money work harder for you – Which? will help you explore the options, understand the risks, and get more from your finances.
- Alternative investment options
- Best savings accounts
- Buying property abroad
- Cash Isas explained
- Child trust funds explained
- Ethical investments
- Find unclaimed assets
- Guide to investing
- How to recession-proof your finances
- Premium bonds
- Protecting your savings
- Risk-free investing
- Salary sacrifice
- Savings accounts explained
- Share dealing explained
- Shareholder benefits
- Stocks and shares Isas explained
- Structured products
- Tax on property and rental income
- Tax on savings and investments
- Tracker funds explained
- Understanding investment risk
- With-profits funds explained
Pensions & retiring
It's never too soon to start saving. Whatever your age, we'll show you what you'll get from the state, how much you need to save, and how to go about it.
Running your own business
From finding the job of your dreams to setting up your own business, Which? offers free, impartial advice that will guide you every step of the way.
Which? Money weekly podcast
The Which? Money weekly podcast, packed with money-saving tips and advice on how to make the most of and protect your money, plus latest news.
- Which? Money Budget 2009 podcast
- Which? Money weekly podcast
- Which? Money weekly podcast 01 July 2009
- Which? Money weekly podcast 02 December 2009
- Which? Money weekly podcast 04 November 2009
- Which? Money weekly podcast 05 August 2009
- Which? Money weekly podcast 08 July 2009
- Which? Money weekly podcast 09 December 2009
- Which? Money weekly podcast 10 June 2009
- Which? Money weekly podcast 11 November 2009
- Which? Money weekly podcast 12 August 2009
- Which? Money weekly podcast 13 May 2009
- Which? Money weekly podcast 14 October 2009
- Which? Money weekly podcast 15 April 2009
- Which? Money weekly podcast 15 July 2009
- Which? Money weekly podcast 16 December 2009
- Which? Money weekly podcast 16 September 2009
- Which? Money weekly podcast 17 June 2009
- Which? Money weekly podcast 18 March 2009
- Which? Money weekly podcast 18 November 2009
- Which? Money weekly podcast 19 August 2009
- Which? Money weekly podcast 20 May 2009
- Which? Money weekly podcast 21 October 2009
- Which? Money weekly podcast 22 April 2009
- Which? Money weekly podcast 22 July 2009
- Which? Money weekly podcast 23 December 2009
- Which? Money weekly podcast 23 September
- Which? Money weekly podcast 24 June 2009
- Which? Money weekly podcast 25 March 2009
- Which? Money weekly podcast 25 November 2009
- Which? Money weekly podcast 26 August 2009
- Which? Money weekly podcast 27 May 2009
- Which? Money weekly podcast 28 October 2009
- Which? Money weekly podcast 29 April 2009
- Which? Money weekly podcast 29 July 2009
- Which? Money weekly podcast 2 April 2009
- Which? Money weekly podcast 2 September 2009
- Which? Money weekly podcast 30 December 2009
- Which? Money weekly podcast 30 September 2009
- Which? Money weekly podcast 3 June 2009
- Which? Money weekly podcast 6 May 2009
- Which? Money weekly podcast 7 October 2009
- Which? Money weekly podcast 8 April 2009
- Which? Money weekly podcast 9 September
Money saving tips
Everyone wants to get more for their money – we reveal the simple things you can do to reduce your bills and make great savings.
- Avoid 0870 and premium-rate numbers
- Best price comparison sites
- Cashback sites
- Cheap train tickets
- Claims management companies
- Cutting your household bills
- Discount vouchers
- Frequent flyer schemes
- Go green and save up to £1,000
- Healthy eating on a budget
- How to bargain in shops
- How to buy loft insulation
- How to deal with a disputed bill
- How to get discounts on products
- How to recession-proof your finances
- How to save
- How to use less electricity
- January sales: high street shop deals
- January sales: home gadget deals
- January sales: technology discounts
- Make free mobile Skype calls on 3
- Make free video calls
- Make money from your home
- Money saving ideas
- Paypal - your rights
- Save money on your wedding
- Switching to a water meter
- Travel money
- Ways to save on Christmas
- Ways to save on eating out
- Ways to save on food
- Ways to save on heating
- Ways to save on motoring
Financial planning
Getting your finances in order is easy with a bit of planning. We reveal how to stay ahead of inflation and make smart choices with your cash.
Your Home | Which? Advice |
On the market
Buying and selling
Getting a Hip, finding a location and property, and making the deal
Your home categories
Buying & selling a house
Negotiate the property maze confidently: here you’ll find a wealth of practical advice to save time and money, whether you’re buying, selling or moving.
- Buying and selling property in a falling market
- Choosing a location for your new home
- Council tax
- Dealing with problem estate agents
- Finding a property
- Finding the best estate agent
- Getting a survey on a property
- Getting onto the property ladder
- Home information packs explained
- How to buy a house
- How to buy the best tumble dryer
- How to sell a house
- How to sell your own property
- Making an offer on a property
- Mortgage basics
- Moving house in Scotland
- Selling property online
- Valuing a property
- Viewing a house
Renovations & home maintenance
Avoid DIY disasters and cowboy builders – Which? provides all the advice and information you need to improve or maintain your home with confidence.
- Adapting your home for disability
- Boiler maintenance tips
- Choosing a carpet
- Choosing a drill
- DIY home repairs
- Employing contractors
- Employing electricians
- Employing subcontractors
- Energy grants
- Flood free driveways
- Funding your property development
- Getting a good boiler service
- Home automation explained
- Home extensions and renovations
- Home improvement contracts
- How to buy an electric shower
- How to buy double glazing
- How to buy loft insulation
- How to buy wall insulation
- How to buy wood flooring
- How to deal with a disputed bill
- Painting with Dulux PaintPod
- Planning a bathroom
- Planning a kitchen
- Planning permission and building regulations
- Planning your development
- Plumbing and heating
- Tradespeople costs
Renting & letting
Whether you’re a landlord or a tenant, the best way to avoid hassle is by knowing your rights. Our clear, comprehensive guidance tells you all you need to know.
Running your home
Save money, energy and hassle with practical tips on running your home, from choosing pet insurance to using your tumble-dryer more efficiently.
- Avoid 0870 and premium-rate numbers
- Beginner's guide to using a sewing machine
- Boiler maintenance tips
- Buildings insurance explained
- Choosing a food processor
- Choosing a vet
- Choosing the best type of mattress
- Creating a sustainable home
- Cutting your household bills
- Dealing with wasps and flies
- Energy-saving appliances Greener Best Buy products
- Energy-saving tumble drying tips
- Getting a good boiler service
- Home CCTV
- Home heating systems
- How to be greener with your dishwasher
- How to buy a Christmas tree
- How to buy a range cooker
- How to buy a sewing machine
- How to buy the best breadmaker
- How to buy the best dishwasher
- How to buy the best hob
- How to buy the best oven
- How to buy the best tumble dryer
- How to choose a burglar alarm contract
- How to choose a cooker
- How to choose a home phone service
- How to choose a phone bundle
- How to choose the best mobile phone tariff
- How to cut energy costs
- How to get discounts on products
- How to protect your clothes from moths
- How to recycle electricals
- How to use less electricity
- How to use less water
- Insuring your pet
- Ironing tips
- January sales: high street shop deals
- January sales: home gadget deals
- Make money from your home
- More from your microwave
- Personal finance tips
- Plumbing and heating
- Switching home phone companies
- Switching to a water meter
- Tips for a greener home
- Understanding your utility bill
- Using your washing machine
- Ways to save on heating
- Your essential recycling guide
Your Garden | Which? Advice |
Grow your own
Successful fruit and veg crops
Cut shopping bills by producing your own chemical-free fruit and vegetables
Your garden categories
Grow your own
Find out how to grow your own fresh fruit, vegetables and herbs with our practical step-by-step guides. We also recommend the best varieties.
Creative ideas
Want to try something a bit different in the garden? Try our creative and unusual ideas to liven up your outdoor space.
Your garden: month by month
To keep your garden looking at its best throughout the year, we take you through the essential jobs for each month.
Gardening techniques
Get those green fingers working with our range of practical, how-to guides covering everything from planting to pruning.
- Dealing with slugs and snails
- Dealing with wasps and flies
- Flood free driveways
- Gardening factsheets
- Garden timesavers
- How to avoid backache while digging
- How to make a raised garden bed
- How to prune a large branch
- How to put up a fence
- Make the most of water
- Making compost
- Plant a hanging basket
- Pruning shrubs
- Stagger your veg crop
- Start an allotment
Your Family | Which? Advice |
Keeping kids safe
Choosing the right child car seat
Our crash tests reveal why the right seat for your child is critical.
Your family categories
Getting married
Everyone wants their special day to be perfect. Make sure you are prepared for every eventuality and know how to organise a stress-free, enjoyable day!
Having children
Parents want the best for their children, but the volume of information can be confusing. Find indispensable advice on everything you need for your kids.
- Baby equipment you need
- Baby safety equipment
- Back to school guide
- Best sites for buying baby equipment
- Buying baby feeding equipment
- Child internet safety
- Child trust funds explained
- Choosing a child car seat
- Choosing a cot
- Choosing a sling or baby carrier
- Choosing nappies: washable vs disposable
- Going to university guide
- Guide to activities for kids online
- Healthy snacks for kids
- How to buy a travel cot
- How to buy the best pushchair
- How to fit a child car seat
- How to get your children to eat healthily
- Inheritance tax explained
- Kids websites
- Knowing baby food content
- Maclaren pushchair safety alert Q&A
- Parental control software
- Play equipment for babies and toddlers
- Travelling with children
- Treating head lice
- Where to buy baby equipment second hand
- Writing a will